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jointswhregen respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and purchase our textile accessories.
We collect personal information that you provide directly to us, including your name, email address, postal address, phone number, and any messages you send through our contact form. We also collect information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behaviour. We only collect personal information that is necessary for our business functions and activities.
We use the personal information we collect to respond to your inquiries, process your orders, deliver products to you, improve our website and services, communicate with you about our textile accessories and promotions (where you have consented), comply with our legal obligations, and for other purposes related to our business operations. We will not use your personal information for purposes other than those for which it was collected without your consent.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement appropriate technical and organisational measures including secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may disclose your personal information to third parties in certain circumstances, including to service providers who assist us in operating our business (such as payment processors and delivery companies), where required by law, or with your consent. We take reasonable steps to ensure that third parties handle your personal information in accordance with Australian privacy laws.
Some of our service providers may be located overseas. If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that they comply with the Australian Privacy Principles or equivalent privacy laws.
Under the Privacy Act 1988 (Cth), you have the right to:
To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within a reasonable time frame and may require proof of identity.
If you believe we have breached the Australian Privacy Principles, you may make a complaint to us. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update indicated at the top of this page.